Warm Transfer & Backup Routing for Crisis Centers

Idaho Crisis & Suicide Hotline — Warm Transfer Line for Partner Crisis Centers

For Crisis Centers & Partner Agencies

This page is for 988 call centers, behavioral health crisis lines, and partner agencies both in and outside of Idaho who need to warm-transfer a caller to the Idaho Crisis & Suicide Hotline (ICSH).

If you are a member of the public looking for crisis support, please call or text 988 directly, or visit our Get Help page.

Warm Transfer Line

208-258-6998

This line connects directly to an ICSH crisis responder and is intended only for warm transfers from verified crisis centers, 988 backup centers, and partner agencies — not for general public use.

Please have the caller's relevant safety information ready to share at handoff (risk level, any immediate safety concerns, and reason for transfer) so our responder can continue the intervention without asking the caller to repeat themselves.

General Information

• Coverage area: Idaho, 24/7/365

• Languages: English and Spanish live; Language Line available for other languages

• ICSH is a member of the 988 Suicide & Crisis Lifeline and is accredited through the International Council of Helplines (ICH)

• For non-urgent partner inquiries, contact outreach@idahocrisis.org

If you're a partner agency and this information is out of date, please let us know at outreach@idahocrisis.org.